Shipping policy

Shipping Policy

Processing Time Orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Rates We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Shipping rates are calculated at checkout based on your purchase amount.

Free Shipping We offer free standard shipping on orders over $100 within the continental United States.

Local Pickup Local customers can choose free in-store pickup at checkout. Orders are typically ready for pickup within 24 hours. You'll receive an email notification when your order is ready. 

Shipping Locations We currently ship to addresses within the United States. International shipping is not available at this time.

Order Tracking Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Delivery Issues

  • Lost or Stolen Packages: We are not responsible for packages marked as delivered by the carrier. Please contact the shipping carrier directly for assistance.
  • Incorrect Address: Please ensure your shipping address is correct. We cannot be held responsible for orders shipped to incorrect addresses provided at checkout.
  • Damaged in Transit: If your order arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement.

Delays While we strive to meet estimated delivery times, we cannot guarantee delivery dates. Delays may occur due to carrier issues, weather, or other circumstances beyond our control.

Drop-Shipped Items "Please note: Headbands of Hope products ship directly from the brand via Shopify Collective and are fulfilled separately from your other items. These products do not count toward our free Economy shipping threshold (orders $100 and up) and may carry their own shipping rates. Orders containing Headbands of Hope items alongside other products may arrive in separate packages."

Questions? For shipping questions, contact us at Jenn@salonyeager.com.